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Store Related FAQ’s

How to register for an account

How to Register for an Account:
It is not necessary to register to use our website. When you fill out the required information at the checkout page, a login account will automatically be created.
Below are the two different methods of how to register on The Natural Remedy

METHOD 1: Automatic registration at Checkout:

  • After you have completed shopping, proceed to the Checkout page and fill out all the required information.
  • Below your billing address you will find a box “ACCOUNT PASSWORD”.
  • Please enter a strong password with a minimum of 6 Characters.

*Your Account Login Username will be your email address you fill into the form;

Your account password will be the password you enter into the “Account password” box.

  • When you have completed your shopping:
  1. Review your order
  2. Choose your payment method
  3. Place a check mark in “I’ve read and accept the terms & conditions”
  4. Click on “Place Order”
  5. You will receive a confirmation email of your order and payment.

*Please note that you are now automatically registered. You do not need to re-register on your next purchase. Just use the information you entered (see above) as your Login *

METHOD 2:

  • Visit the website. Go to the “STORE” tab, a menu with different options will open;
  • Click on “MY ACCOUNT

  • Please fill out all the information in the REGISTER screen and click on Register
  • Go to your Email and check for your confirmation email.
  • *IF you do not receive an email from us within a few minutes in your inbox, please check in your Junk/Spam box of your email program.
  • Open your confirmation email and click on the clickable link below the text: “Username: …. To set your password, visit the following address: “ OR you can copy and paste the link into your browser.
  • Click on Login and proceed with shopping at the website
How to reset my password - What to do if you forgot your password
  • Visit the website
  • Go to the “STORE” tab, a menu with different options will open;
  • Click on “MY ACCOUNT

  • Click on “Lost your password?
  • Enter your username OR email
  • Click on “Reset Password
  • Go to your Email and check for your confirmation email.

*IF you do not receive an email from us within a few minutes in your inbox, please check in your Junk/Spam box of your email program.

  • Open the email and click on the link provided OR you can copy and paste the link into your browser.
  • RESET your password
What to do when locked out of your account?
  • If you exceed the allowed number of login attempts, you will be temporarily locked out of your account for 60 minutes.
  • Please wait one hour and try again if you believe that you know the correct password
  • If you are still experiencing issues login in, please read the “How to reset my password – What to do if you forgot your password ” FAQ.
How to purchase a membership

Members have special access to “members only” sections of the website as well as exclusive deals on select products

  • Memberships are purchased through our store page
  • Navigate to our store page and purchase the membership like you would any other product

*Please note that registering an account is not the same as purchasing a membership*

How to check your membership status
  • Visit the website
  • Go to the “STORE” tab, a menu with different options will open;
  • Click on “MY ACCOUNT” and Login

  • From your account dashboard you can your memberships, view your recent orders and details, manage your subscriptions, shipping and billing addresses and edit your password and account details.
  • To view details about your subscriptions, just click on “Subscriptions” located on the left hand side of the page

How to pay via E-Interac Transfer

Please follow the below procedure in order to pay via e-Interac transfer.

  • Complete your order and choose “Email money transfer” as payment method.
  • Log in your online bank account and create a transfer the same way as if you were doing it to someone else.
  • Things you will need to fill in:
  1. Email address: Send your e-Transfer to:   example@example.com
    Security Question: Your Order Number
  2. Security Answer: You will find the answer in the “order receipt email” we send right after your purchase. Please use the exact same as provided there.
    (Copy and paste might be a very safe option to do that 😉
  • The status of your order will change to “Payment Accepted” as soon as your payment is collected and your order will be processed in the following 48 hrs
How to complete an Interac e-Transfer

Originally called an Email Money Transfer, Interac e-Transfers allow for instant transfer of funds between Canadian banks

The general process for completing an e-Transfer is as follows:

Login to Your Bank

Visit your bank’s website and login to your online banking as normal. Look for an option that could be named any one of the following:

– Interac e-Transfer
– Transfers
– Email Money Transfer
When you have found it, fill out their form to send your e-Transfer to us. For first time setup, You may need to ‘add a payee’ or something similar to add us to your list of recipients.

Things you will need to fill in:

Email address: Send your e-Transfer to:    example@example.com
Security Question: Your Order Number

Security Answer:
You will find the answer in the “order receipt email” we send right after your purchase. Please use the exact same as provided there.
(Copy and paste might be a very safe option to do that 😉

For more specific instructions showing you how to send an e-Transfer, choose your bank from the list below.

Wait

Unfortunately the transfers are not instant. After we receive your bank’s notification by email we can deposit the funds into our bank account. You will receive an email from your bank as well with confirmation that we deposited your money.